Terms and Conditions

Welcome to the Wake Cup Coffee & Bar website. By accessing and using this website, you agree to comply with these Terms and Conditions. Please read this information carefully before using our services. Website operator: • Company name: WAKE CUP COFFEE & BAR S.R.L. • Headquarters address: Cluj County, Florești village, Florești commune, Urusagului str., no. 15 • Tax ID (CUI): 45231749 • Trade Registry No.: J20/1005608/2021 • Location address: Str. Donath 100E, Cluj-Napoca, Romania

In these Terms and Conditions: • "Site" refers to the website wake-cup.vercel.app and any associated subdomains • "Services" refers to the coffee shop, bistro, bar and event space services offered at our physical location • "User" or "you" refers to any person accessing our website • "We", "our" or "the Company" refers to Wake Cup Coffee & Bar • "Content" refers to texts, images, graphics and other materials on the site

**Permitted access:** This site is intended for informational use about our services. You have the right to: • View and navigate the site • Download materials for personal, non-commercial use • Contact us through the means provided **Prohibited use:** It is forbidden to: • Copy, reproduce or distribute site content for commercial purposes without our written consent • Use the site for illegal or fraudulent activities • Attempt to gain unauthorized access to our systems • Transmit viruses or other malicious code • Collect personal data of other users

All content on this site, including but not limited to: • The "Wake Cup Coffee & Bar" logo and name • Texts, descriptions and articles • Photographs and images • Design and layout is protected by copyright and intellectual property legislation. These materials are the property of Wake Cup Coffee & Bar or are used with permission from rights holders. Unauthorized use of these materials may constitute a violation of copyright laws, trademark laws and other applicable laws.

**Menu and prices:** • The menu and prices displayed on the site are indicative and may be changed without prior notice • Final prices and product availability are those displayed at our physical location • Product photographs are illustrative and may differ slightly from actual appearance **Event space:** • Event reservations are subject to availability and confirmation • Specific conditions for events (price, capacity, included services) will be established individually • For reservations, please contact us directly

**Reservation process:** • Reservations for private events are made through direct contact (WhatsApp, email or phone) • A reservation is confirmed only upon receipt of written confirmation from us • Event details (date, time, number of people, services) must be agreed in advance **Cancellation policy:** • Cancellations must be communicated at least 48 hours before the event • Late cancellations may be subject to fees, according to individual agreement • In case of force majeure, we will seek reasonable solutions for both parties **Responsibilities:** • The client is responsible for the behavior of their guests • Wake Cup reserves the right to refuse service in case of inappropriate behavior • Damage to property will be charged to the client

Wake Cup offers a remote work-friendly environment with the following conditions: **Rules of use:** • Seats are available on a first-come, first-served basis • There are no access fees or memberships – you only pay for consumption • Quiet hours (09:00-17:00, Monday-Friday) are intended for quiet work • WiFi is free for customers **Limitations:** • We do not offer dedicated desks, lockers or printing services • We do not guarantee seat availability during busy periods • We reserve the right to limit stay time during very busy periods

Our site may contain links to external websites (Google Maps, WhatsApp, social networks). These links are provided for your convenience. • We have no control over the content of external sites • We are not responsible for their privacy policies or practices • Use of third-party sites is at your own risk • We recommend reading the terms and privacy policies of these sites

**Website:** • The site is provided "as is", without warranties of any kind • We do not guarantee that the site will operate uninterrupted or error-free • We are not responsible for losses resulting from use of the site **Services:** • We are committed to providing quality services, but cannot guarantee satisfaction in all cases • Our liability is limited to the value of services purchased • We are not responsible for indirect or consequential damages **Force majeure:** We are not responsible for failure to fulfill obligations caused by events beyond our reasonable control (natural disasters, pandemics, government restrictions, etc.).

The collection and processing of your personal data is carried out in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR). For complete details on how we protect your data, please see the Privacy Policy available on this site.

We reserve the right to modify these Terms and Conditions at any time. Changes will be: • Published on this page • Marked with the date of last update • Applicable from the moment of publication Continued use of the site after changes constitutes acceptance of the new terms. We recommend periodically checking this page.

These Terms and Conditions are governed by Romanian law. Any dispute will be resolved by: • The competent courts in Cluj-Napoca, Romania • Alternatively, through mediation or arbitration, if both parties agree If any provision of these terms is declared null or unenforceable, the other provisions remain in force.

For questions or concerns regarding these Terms and Conditions: • **Email**: office@wake-cup.ro • **Address**: Str. Donath 100E, Cluj-Napoca, Romania • **WhatsApp**: Available on site We will respond to requests as soon as possible.